Refund & Cancellation Policy

Due to the nature of alcoholic beverages and applicable regulations, all sales are generally final.

We do not accept returns or exchanges for change of mind, ordering the wrong item, taste preference, or products opened after delivery or pickup.

If you receive a damaged item or the wrong product, please contact us as soon as possible after receiving the order.

To help us review the issue, please provide your order number, a description of the problem, and photos of the damaged or incorrect item when applicable.

If we confirm that an item was damaged or incorrect at the time of fulfillment, we may offer one of the following remedies at our discretion:

• replacement
• store credit
• partial refund
• full refund

If an order is canceled or refused because valid age verification cannot be completed, valid identification is not provided, no eligible adult is present, the address is incorrect, or the order cannot legally be completed, the order may not qualify for a refund of delivery-related or service-related charges.

Refunds, credits, replacements, or other resolutions are reviewed case by case and issued only after store review and approval.

We reserve the right to deny a refund request that does not meet the conditions outlined in this policy.

If you have an issue with an order, please contact the store promptly so we can review the matter and determine the appropriate resolution.